Strategy • Operations • Technology
Driving Impact. Scaling Performance.

Consumer Spending …

Middle America is expected to face continued economic instability, rising living costs, housing problems, debt burdens, increasing political divisions, the impact of automation on jobs, and concerns about social security.

Inflation is projected to slow down somewhat; however, grocery prices are still likely to increase, with an expected 2.3%-2.6% rise in food-at-home costs in 2026, prompting consumers to adjust their spending habits.

Demand for value continues to grow as shoppers become more cautious with each purchase, making value a crucial factor in their decision-making. This shift benefits both “Big Box” and discount stores, encouraging traditional grocery stores to focus on private-label products and special deals to attract price-conscious shoppers.

To cut costs, some food and beverage brands may subtly reduce product sizes (shrinkflation) while keeping prices the same. Consumers will increasingly check packaging to ensure they are getting a fair deal.

Overall, a sense of vulnerability remains in 2026 amid key economic and socio-political challenges.

Economic concerns include wage stagnation relative to inflation, housing affordability issues, rising credit card debt, healthcare expenses, and retirement security.

On the political and social front, issues include ongoing political divisions, job security concerns related to AI automation, global tensions, and increasing social fragmentation.

To succeed with consumers in 2026, brands and retailers need to focus on offering authentic, transparent experiences powered by advanced technology, including AI, while emphasizing ethical practices and fostering community.

Consumers are increasingly seeking products that enhance well-being, comfort, and a sense of control. The adoption of 'Buy Now, Pay Later' options will grow, particularly among younger shoppers. To foster loyalty, brands must deliver transparent, authentic messaging. Social media platforms like Agentic Commerce will serve as vital sales channels, as younger consumers increasingly trust influencer endorsements.

To meet consumer expectations in 2026, the retail ecosystem must implement strategies grounded in three key pillars: highly personalized experiences, seamless omnichannel integration, and transparent, authentic branding.

AI customization predicts customer needs, offering tailored content and exclusive rewards. Seamless integration across channels links physical and digital retail via kiosks, AR try-ons, and cashierless checkouts. Leveraging first-party data for targeted retail media and improving product information for visual and voice searches. Emphasizing transparent branding grounded in sustainability and ethics, as well as eco-friendly packaging. Employing social listening to address customer concerns, maintain transparent pricing, and use immersive technologies to craft emotional, engaging brand stories that stand out.

2026 will be the year of the shopper, whose habits, priorities, and values are heavily influenced by technology, information access, and global events.

How well is your organization equipped to handle this change?