Retailers will focus on investing in technology and improving operational efficiency to stay financially healthy. They will use AI for personalized experiences, in-store staff augmentation robotics, inventory control, and customer support, while enforcing stricter return policies enhanced by machine learning.
Competition will push for quicker, cheaper delivery methods; although drones are unlikely, innovative models like "Uber-style" delivery and click-and-collect will advance. Overextended retailers across all channels that fail to adapt will face an increased risk of insolvency.
